Conflict Resolution and Mediation 2024 (1 Hour)

Learn how to use effective communication skills, both listening and speaking, to effectively resolve conflicts in the workplace.

Course curriculum

1. How This Course Works
2. Objectives
3. Disclaimer
4. What is Conflict?
1. What is Communication
2. Effective Communication
3. Asking Questions and Listening Activity
1. Types of Resolution
2. Resolving Conflicts
3. Helpful Tips
4. Destructive Conflict Resolutions
5. What is Mediation?
6. Conflict Resolution Activity
7. Resources